By accessing and using the eTrikesCo website, services, and products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using our platform. These terms may be updated periodically, and it is your responsibility to review them.
1. Use of Website You agree to use our website for lawful purposes only. You may not use this site to engage in any activity that may harm eTrikesCo, its users, or violate applicable laws.
2. Product Information eTrikesCo makes every effort to provide accurate descriptions, specifications, and pricing for our products. However, we do not guarantee that all product information is error-free, complete, or current. We reserve the right to correct any inaccuracies or omissions and to change or update product information at any time without prior notice.
3. Orders and Payments All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. Prices are listed in USD and do not include applicable taxes, shipping, or tariff surcharges unless otherwise stated.
4. Shipping & Delivery Shipping times are estimates and not guarantees. While we strive to meet the stated timelines, delays may occur due to factors beyond our control. Customers are responsible for providing accurate shipping information. eTrikesCo is not liable for delivery issues resulting from incorrect addresses or unavailability of the recipient.
5. Returns & Refunds Our return policy allows returns within 5 days of delivery. Products must be unused, in original condition, and returned with all original packaging. Return shipping costs are the customer’s responsibility, and a restocking fee applies. Please review our full Return & Refund Policy for more details.
6. Warranty All eTrikes come with a limited 1-year non-transferable warranty on electric drivetrain components. Full warranty terms and exclusions are detailed in our Warranty Policy. Unauthorized repairs or misuse may void your warranty.
7. Intellectual Property All content on this site, including text, images, logos, and product descriptions, is the property of eTrikesCo and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without explicit permission.
8. Limitation of Liability eTrikesCo shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
9. Governing Law These terms are governed by the laws of the People’s Republic of China. Any disputes shall be resolved in accordance with Chinese law in the applicable jurisdiction.
10. Contact Us For questions regarding these Terms & Conditions, please contact us at: support@etrikesco.com